Frequently Asked Questions
Everything you need to know about our premium stationery and rugged gear.
What makes LOCHBY paper fountain pen friendly?
We use high-quality 68gsm Tomoe River paper in our notebooks, which is specifically engineered to handle wet inks without feathering or bleeding through.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can vary between 7-21 days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team for a return authorization.
Are your products vegan-friendly?
Yes, we use durable waxed canvas and animal-free materials in our tool rolls and planners, ensuring our products are both rugged and vegan-friendly.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs fees or import taxes that may apply upon arrival.
Can I use other notebook brands in your covers?
Our notebook covers are designed to fit standard A5 or Pocket sizes, making them compatible with most third-party refills, though they are optimized for LOCHBY inserts.